Frequently Asked Questions
Explore our most commonly asked questions below.
About My Craft & Materials
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Custom Orders & Personalization
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Jewelry Care
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Ordering & Payment
We accept PayPal.
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Shipping Policy
We currently ship across the U.S. and select international countries. Shipping options and costs are calculated at checkout.
Standard shipping takes 3–7 business days. Expedited options are available at checkout.
You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your Velora account.
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
Returns & Exchanges
For non-custom pieces, I accept returns within 14 days… Please note that custom-made or personalized items are final sale and cannot be returned
Just head to our Returns Portal, enter your order number and email, and follow the steps. You’ll receive a prepaid return label if eligible.
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Absolutely! If the size you need is available, we’ll process an exchange once your original item is received.
Still have questions?
We are happy to answer any questions.
